Terms of Service
Please read these terms and conditions carefully before using our website or purchasing our natural health products.
Last updated: January 2025
1. Introduction and Acceptance
Welcome to VitaNatural UK Ltd ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at vitalnatural.co.uk and any related services (collectively, the "Service") operated by VitaNatural UK Ltd.
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
These Terms apply to all visitors, users, and others who access or use the Service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
Quick Overview
- • Acceptance of terms when using our website
- • Legal agreement between you and VitaNatural UK Ltd
- • Applies to all users of our services
- • Regular updates to reflect changing practices
Eligibility Requirements
- • Must be 18 years or older
- • Legal capacity to enter binding agreements
- • No prohibited jurisdiction restrictions
- • Truthful information when registering
2. Use of Website and Services
You may use our Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service in any way that violates applicable laws or regulations.
You are responsible for ensuring that your use of the Service is in compliance with all applicable laws and regulations in your jurisdiction.
Permitted Uses
You may use our Service to:
- Browse and purchase natural health products
- Access educational content about natural wellness
- Create an account for personalized services
- Contact customer support
- Participate in our community features where available
Prohibited Activities
You may not:
- Use the Service for any unlawful purpose or to solicit unlawful acts
- Violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- Infringe upon or violate our intellectual property rights or the intellectual property rights of others
- Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- Submit false or misleading information
- Upload or transmit viruses or any other type of malicious code
- Spam, phish, pharm, pretext, spider, crawl, or scrape
- Use the Service for any commercial purposes without our express written consent
3. User Accounts and Registration
Account Creation
To access certain features of our Service, you may be required to register for an account. You must provide accurate, current, and complete information during the registration process.
You are responsible for safeguarding your account credentials and for all activities that occur under your account.
Account Security
You must notify us immediately of any unauthorized use of your account or any other breach of security.
We reserve the right to suspend or terminate accounts that we believe have been compromised or are being used improperly.
Account Termination
You may terminate your account at any time by contacting us or using the account deletion feature in your account settings.
We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
4. Product Information and Ordering
We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
Product Availability
All products are subject to availability. We reserve the right to:
- Discontinue any product at any time
- Limit quantities available for purchase
- Correct pricing errors without prior notice
- Restrict sales to certain geographic areas
Health Claims and Disclaimers
Our products are natural health supplements and are not intended to diagnose, treat, cure, or prevent any disease. Statements about our products have not been evaluated by regulatory authorities.
Always consult with a qualified healthcare professional before using any natural health products, especially if you are pregnant, nursing, have a medical condition, or are taking medications.
Medical Disclaimer
Important: The information provided on this website is for educational purposes only and is not intended as medical advice. Always consult with a qualified healthcare provider before starting any new supplement regimen.
Natural Products: Our products are made from natural ingredients but may still cause allergic reactions in some individuals.
Individual Results: Results may vary from person to person. What works for one individual may not work for another.
Professional Guidance: We encourage you to work with qualified healthcare professionals to determine the best approach for your health needs.
5. Payment Terms and Conditions
Payment Methods
- ✓
- ✓ PayPal
- ✓
- ✓ Digital wallets (Apple Pay, Google Pay)
Pricing and Currency
All prices are displayed in British Pounds Sterling (GBP) and include VAT unless otherwise stated.
- • Prices are subject to change without notice
- • Special offers and promotions have limited time frames
- • Bulk order discounts available for qualifying purchases
- • International customers may incur additional shipping costs
Payment Security
Secure Processing
All payment information is processed using industry-standard SSL encryption.
PCI Compliance
We adhere to Payment Card Industry Data Security Standards.
Fraud Protection
Advanced fraud detection systems protect against unauthorized transactions.
Payment Authorization
By placing an order, you authorize us to charge your payment method for the total amount, including any applicable taxes and shipping fees.
Payment authorization occurs at the time of order placement. Your credit card will be charged immediately upon order confirmation.
6. Shipping and Delivery
We are committed to delivering your natural health products safely and efficiently across the United Kingdom and internationally.
UK Standard Delivery
Cost: Free on orders over £50
Time: 2-3 business days
Carriers: Royal Mail, DPD
Tracking: Available for all orders
UK Express Delivery
Cost: £4.99
Time: Next day (before 1pm)
Carriers: DPD, UPS
Requirements: Order before 2pm
International Delivery
Cost: Varies by destination
Time: 5-10 business days
Carriers: DHL, UPS
Coverage: Most countries worldwide
Delivery Information
Processing Time: Orders are typically processed within 1-2 business days. During peak periods, processing may take up to 3 business days.
Address Changes: Address changes can be made within 1 hour of order placement. After this time, changes may not be possible.
Delivery Attempts: If delivery is attempted and unsuccessful, your package will be held at a local depot for collection or redelivery arrangements.
Signature Requirement: Orders over £100 require a signature upon delivery for security purposes.
International Shipping
Customs and Duties: International orders may be subject to customs duties and taxes imposed by the destination country.
Prohibited Items: Some countries have restrictions on natural supplements. Please check local regulations before ordering.
Tracking: International orders include tracking throughout the delivery process.
Delivery Issues: For international delivery problems, please contact us within 30 days of the estimated delivery date.
Return Policy Highlights
30-Day Return Window
Return any unopened products within 30 days of delivery.
Free UK Returns
We provide free return shipping for UK customers.
Full Refund Process
Refunds processed within 5-7 business days of receipt.
Quality Guarantee
If you're not satisfied, we'll make it right.
7. Returns and Refunds
We want you to be completely satisfied with your natural health products. If you're not entirely happy with your purchase, we offer a comprehensive returns policy.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging with all seals intact
- Returned within 30 days of delivery
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Opened or partially used products (unless defective)
- Perishable goods such as fresh herbs or temperature-sensitive items
- Custom or personalized products
- Gift cards or promotional items
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, refunds will be processed to your original payment method within 5-7 business days.
8. Intellectual Property Rights
Our Content
The Service and its original content, features, and functionality are and will remain the exclusive property of VitaNatural UK Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.
Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Your Content
By submitting content to our Service (such as reviews, comments, or testimonials), you grant us a worldwide, royalty-free, sub-licensable, and transferable license to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute such content.
You retain all rights to any content you submit, post or display on or through the Service.
User Conduct
You agree not to use the Service to:
- Upload or transmit viruses or any other type of malicious code
- Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
- Engage in any automated use of the system
- Interfere with, disrupt, or create an undue burden on the Service
- Circumvent, disable, or otherwise interfere with security-related features
DMCA Compliance
We respect the intellectual property rights of others. If you believe that any material on our Service infringes upon any copyright which you own or control, please contact us immediately.
We will respond to all valid DMCA takedown notices and may limit access to the allegedly infringing material.
9. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please review our Privacy Policy, which also governs your use of the Service.
Data Collection
We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact us for support.
Data Usage
We use the information we collect to:
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Provide customer service and support
- Comply with applicable laws and regulations
GDPR Compliance
As a UK-based company, we comply with the General Data Protection Regulation (GDPR). You have the right to access, rectify, erase, restrict processing, and data portability of your personal data.
Your Privacy Rights
Right to Access
Request copies of your personal data we hold.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data under certain conditions.
Right to Data Portability
Request transfer of your data to another organization.
Contact Us: To exercise any of these rights, please contact us at [email protected]
10. Limitation of Liability
Service Availability
We do not guarantee that the Service will be available at all times. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
We reserve the right to modify, suspend, or discontinue the Service at any time without prior notice.
Product Information
While we strive to provide accurate information about our products, we cannot guarantee that all product descriptions, pricing, or other content is error-free, complete, or current.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice.
Important Legal Notice
DISCLAIMER: The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, VitaNatural UK Ltd excludes all representations, warranties, conditions and terms related to our website and this site.
LIABILITY LIMITATION: In no event shall VitaNatural UK Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
MAXIMUM LIABILITY: Our total liability to you for all damages arising out of or relating to your use of the Service shall not exceed the amount you paid for the products or services giving rise to the claim, whichever is applicable.
Governing Law
Jurisdiction: These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law principles.
Legal Framework: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of England and Wales.
Compliance: You agree to comply with all applicable laws and regulations in connection with your use of the Service.
11. Governing Law and Dispute Resolution
These Terms shall be interpreted and enforced in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration or in the courts of England and Wales.
Dispute Resolution Process
We encourage resolution of disputes through our customer service team before pursuing formal legal action:
- Step 1: Contact our customer service team
- Step 2: Escalate to management if needed
- Step 3: Pursue mediation if required
- Step 4: Legal action as last resort
Class Action Waiver
You agree that any dispute resolution proceedings will be conducted on an individual basis only. Class actions, class arbitrations, and representative actions are prohibited.
12. Changes to Terms
We reserve the right to modify or replace these Terms at any time to reflect changes in our practices or applicable laws.
Notification of Changes
We will notify users of material changes to these Terms through:
- Email notification to registered users
- Prominent notice on our website
- Update to the "Last Modified" date
- In-app notifications for mobile users
Effective Date
Updated Terms become effective immediately upon posting unless otherwise specified. Your continued use of the Service after any changes constitutes acceptance of the new Terms.
If you do not agree with the modified Terms, you must discontinue use of the Service.
Types of Changes
Minor Updates: Clarifications, corrections, or administrative changes that do not materially affect your rights or obligations.
Material Changes: Significant modifications that may affect your use of the Service, such as new fees, policy updates, or feature changes.
Emergency Changes: Immediate updates required for legal compliance or security reasons.
Version History
We maintain a complete history of all Terms of Service versions. Previous versions remain accessible for reference and may be requested by contacting our legal team.
Archived versions can help you understand how our terms have evolved over time.
Contact Information
Company Address
VitaNatural UK Ltd
1 Victoria Square
Birmingham, B1 1BD
United Kingdom
Phone
Business Hours
Monday - Friday: 9:00 - 18:00
Saturday: 10:00 - 16:00
Sunday: Closed
13. Contact and Support
We welcome your questions, comments, and concerns about these Terms of Service or our Service in general. Please don't hesitate to contact us.
General Inquiries
For general questions about our products, services, or account issues:
Email: [email protected]
Phone: +44 20 7946 0022
Legal and Compliance
For legal matters, compliance questions, or terms-related inquiries:
Email: [email protected]
Privacy and Data Protection
For privacy-related questions or data protection requests:
Email: [email protected]
Additional Legal Information
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms constitute the entire agreement between you and VitaNatural UK Ltd regarding the use of the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.
Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void.
Acknowledgment
By using our Service, you acknowledge that you have read these Terms of Service and agree to be bound by them. If you do not agree to these Terms of Service, you are not authorized to use the Service.
These terms are effective as of January 2025 and will remain in effect except with respect to any changes in their provisions in the future, which will be in effect immediately after being posted on this page.